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Technical Support & Maintenance
“Our Technical support is not just common department, but a never-ending service for esteemed customers”
TECHNICAL SUPPORT & MAINTENANCE
Technical support refers to services that a corporation provides to users of technology products or services. generally , technical support is an activity of providing help regarding specific problems associated with a product or service that a corporation has previously provided. Companies generally offer technical support for the services or products they sell, either included within the cost or for a further fee. Technical support is categorically delivered by different modes of communicating technologies counting on the situation; direct questions are addressed using telephone calls, SMS, Support Forums, Online chat, E-mail, or Fax.
The 6 Stone of Our
Website Maintenance & Support Program
Need your website 100% Update and Secure
Performance Checkup
One of the foremost important and important aspects of our technical assistance is that of performance check-ups. With our technically supported monitoring activities, most of the web activities are needed to make sure the graceful functioning of the merchandise or service.
Fixes and Enhancements
Any fault within the performance of the service or products will need to be rectified and an answer implemented accordingly. Sometimes the solutions can also include redoing the a part of the mechanism which is taken into account as fixes, and just in case any improvements are done then it’s referred to as enhancements.
Content and Backup
Content is that part that theoretically explains the imagery or within the case of a product, it’s going to also include the specifications of that specific product. Sometimes it’s going to be a technical write-up of that specific product. Data has got to be protected before completing any modifications within the product in order that any valuable data is lost.
Functionality Check
Monitoring the right functioning of the merchandise altogether possible ways is understood as a functionality check. the merchandise are going to be usually checked for a number of features that are categorized because the standard criteria for the right functioning of the merchandise .
Tech Support
Our separate technical support department and customer service departments altogether of its current geographical locations have enabled scaling notable levels in terms of offering technical support to its clientele. With a drastic growth in terms of sophistication and technical advancements and specializing in providing technical support, we stand aside from our competitors during this regard.
Hack & Virus Proof
Integrating security into a product to form it resistant against potential threats is understood as making a product hack or virus-proof. Security integration may be a vital aspect of software development or application development. Any software is claimed to be vulnerable just in case it’s not integrated by any security measure. Our products are reinforced with the foremost stable and powerful security methods in order that any hacking or virus attacks don’t penetrate into the core and prove harmful.
Types of Maintenance & Technical Support
1.Fixing HTML Errors
Reliable website support should be ready to inspect, find and fix issues associated with HTML. Since even alittle error may get magnified in real-time we concentrate to even the small details to make sure that each one works well.
2.Backing up Files
Imagine how frustrating it might be if you were to lose all of your website’s essential files like images, pages, blog posts, plugins, etc. our website maintenance services make sure that file and database backups are automatically performed periodically to avert any unwelcome instances of knowledge loss.
3.Developing New Content
Text content always supplements the imagery or the opposite diagrammatic representations of an internet site . But however, content once uploaded must be updated in accordance with the advancement of the opposite aspects. Our expert content writers update your website content as required . just in case of revamping of an internet site , the entire content of the location will usually be redone also .
4.Updating Website Software
Content management system like WordPress must be updated periodically. While employing a website host, we offer that the core server software is updated on a daily basis for things like FTP service running on the server
5.Improving Website Speed
Since page loading is a crucial a part of the user experience and a crucial factor to think about is how page load speed affects your program rankings we check your website’s speed by constantly using the insights we get from speed-checking tools to repeatedly improve how it loads. Since a slow website increases bounce rate and if visitors are navigating out of an internet page often then the program assumes that the web site isn’t important and can push it further down the rankings which are detrimental.
6.Ensuring Design Consistency across All Pages
Another critical aspect in website designing is that it shouldn’t only function properly altogether the newest versions of major website browsers like Firefox, Chrome, Safari, etc. but also should upload consistently and quickly. The compatibility of various browsers also plays a crucial role since different browsers have different features that are integrated into them for stability and other issues. And since many of the browsers update automatically and just in case the web site isn’t during a position to adapt to the updates it’d not show up or it’d not display the way you would like it to. Another factor to think about about the website’s design is uniformity. If any branding elements representing the corporate should be integrated then they ought to be included uniformly across all the pages in order that the visual effect of the location stays good.
7.Search Engine Optimization
In general, sense preparing an internet site for a better ranking on the idea of its keywords that are commonly employed by the viewers is named program optimization. the most aspect of SEO is that the precise usage of keywords. This once more are often achieved by very meticulously written content. We take utmost care in developing the content in order that the text content appears attractive and gripping also as inclusive of the critical keywords to improvise the location ranking on the program .
As a part of the SEO strategy, it’s also important to spot structural issues within your website which will affect how search engines view your site.
8.Fixing Broken Links
The most important aspect of the web site is navigation. This happens with every link leading exactly to the proper place or the destination page. A site or resource linked earlier might disappear, a page on your website might become unavailable otherwise you might move a post and forget to update others that link thereto during which case the whole links of the corresponding page and therefore the link must be reworked to urge the link functioning well again. Our maintenance service will routinely check your website to spot any broken links and can either modify or remove them counting on the feasibility.
9. Reviewing Your Website Analytics
The website’s performance must be monitored to make sure that everything is functioning as desired. Our experts examine high-level metrics like what percentage new and returning visitors your website has received for a period of your time or which blog posts are the foremost read then on. Likewise, adjustments are effected on the web site accordingly to make sure all the metrics are at their peak and are functioning as desired.